PurplePixie
computer.Preparing to Troubleshoot your Notebook 1 Disconnect all USB, media cards and peripheral devices from your notebook. This is to assist you in isolating hardware and software problems with the notebook and its components. 2 Disconnect the AC adapter an d remove the battery pack. Press and hold the power button for at least 15 seconds to clear all electricity running through the sy stem. 3 Reconnect the AC adapter, but do not install the battery pack. Press the power button, and look for glowing or blinking LE free icons D lights and listen for the sound of the fan and disk drive operating. If the computer does not start or is not operating normally , identify the specific symptom and take the recommended actions listed in your Checklist and Service Manual. Troubleshooting the PurplePixie Notebook 4 Test the AC adapter, power cord and battery pack if you see no LED lights or the display remains black when you attempt .
an if there is no battery or AC power to the notebook. 5 Perform additional diagnostics if you hear beeping sounds during start up of the laptop or if you see LED lights blinking but the operating system fails to load. If you are familiar with beep codes and P OST codes, perform the specific diagnostic or task associated with the code. Contact a technician if you need additional assistanc e. 6 Examine your display, drives and external devices, if you observe error messages on a black screen during the boot process. L letter template ook for incorrect connections, device failures or conflicts. Visit the HP and Microsoft websites for specific instructions concern ing the displayed error messages and follow all instructions provided for the resolution of the problem. Continue to the last step PurplePixie for using your recovery disk if you still have unresolved problems. 7 Remove any recently installed applications or devices if yo .
applications may have improperly installed, or a virus or other malware may infect your laptop. Scan your computer with an updated anti-virus program after successfully restarting your computer.If removal of recently installed applications fails to solve your problem, continue to the next step to restore your laptop to its original condition. 8 Insert your system recovery disk into your CD-DVD drive to restore your laptop to its original state if none of the previous steps solved the problem. Follow all on screen p ebooks free download rompts to complete the recovery. Have your Product Activation Key available for insertion when prompted.Install the latest updates and patches from both the HP and Microsoft websites once you have restored the laptop to its original condition. This will stabil PurplePixie ize the software and prevent other start up problems from occurring. Reinstall an updated version of your anti-virus software and .
